Privacy policy

The French version of this policy is the reference version. This English version is provided for convenience.

Person in charge of the protection of personal information

Laboratoire Dentaire Briotech, located at 5114 Bourque Blvd., Sherbrooke, QC J1N 2K7, is responsible for the personal information collected on this website. For any question or request for access, correction or deletion, write to us at info@labobriotech.com or call us at (819) 573-2115.

Information collected

• Contact form: name, email, phone number, office and the content of your message.
• Online prescription: practitioner information (name, title, licence number, office, contact details), patient identification (name or file number), clinical information required for fabrication, attached files and signature.
• Technical data: IP address and browsing information, used for website security (abuse prevention) and, only with your consent, for traffic statistics.

Cookies and Google Analytics

The website uses no advertising cookies. Only with your consent, we use Google Analytics (Google LLC) to measure traffic in aggregate form: pages viewed, traffic sources and device type. Until you click “Accept”, no Google Analytics script or cookie is loaded. You can withdraw your consent at any time with the “Manage cookies” link at the bottom of every page. This data may be processed outside Quebec by Google, in accordance with its own policies.

The map on the Contact page is provided by Google Maps and only loads if you click “Show the map”.

Use

This information is used only to respond to your requests, to fabricate and deliver the prescribed work, to communicate with you about your cases and to improve our services. We do not sell or rent your information.

Patient information

We collect the minimum information needed to identify the case. We recommend using the patient's initials or file number whenever possible. This information is accessible only to authorized laboratory staff.

Retention and security

Information is transmitted in encrypted form (HTTPS) and stored on secure servers in Canada, for as long as necessary for the purposes for which it was collected or as required by law. Confirmation and notification emails are sent through our email delivery provider, Postmark, and may therefore be processed in the United States.

Your rights

In accordance with Quebec's Act respecting the protection of personal information in the private sector, you may request access to your information, its correction or deletion, and withdraw your consent at any time by writing to us.

Last updated: October 21, 2026